At Esther Hair’s Empire, customer satisfaction is our top priority. We take pride in delivering high-quality products, and we want you to love your purchase. Please read our Refund & Returns Policy carefully before placing an order.
Returns
Due to the nature of our products (hair extensions, wigs, and related items), all sales are final once the product has been opened, used, or altered in any way.
To be eligible for a return, the item must be unused, unworn, and in its original packaging with tags intact.
Returns must be requested within 7 days of delivery.
Refunds
If your return is approved, we will issue a refund to your original payment method.
Shipping fees are non-refundable.
Refund processing may take 5–10 business days, depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us immediately at support@estherhairsempire.com within 48 hours of receiving your order.
Non-Returnable Items
Used, installed, or altered products (including wigs that have been cut, dyed, or styled).
Clearance or sale items.
Custom orders.
How to Initiate a Return
Contact our customer support at support@estherhairsempire.com with your order number and reason for return.
Our team will review your request and provide instructions if your return is approved.
Securely package the item and ship it back to us at the provided address.
Contact Us
If you have any questions about our Refund & Returns Policy, please reach out to us:
support@estherhairsempire.com
[+234] 807 685 7647